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Real Estate BPO Services
Streamline Operations. Accelerate Growth.
Effiwork delivers specialised BPO solutions for Australian real estate agencies — from lead generation and lease admin to marketing, trust accounting, and 24/7 customer support. Our offshore team integrates seamlessly with your systems to reduce admin, ensure compliance, and help you grow without adding to your in-house overhead.
Lead Generation & Prospecting
Quality Pipeline Development
Cold and warm calls to prospective landlords and vendors to build your client base consistently.
CRM Management
Professional database management and lead tracking to maximize conversion opportunities.
Multi-Channel Outreach
Strategic email and social media campaigns to engage prospects across all touchpoints.
Property Management Support
Lease Administration
Complete lease preparation, renewals, and tenant documentation handling. Our team ensures all paperwork meets Australian compliance standards.
Maintenance Coordination
Efficient coordination of property maintenance requests and vendor management to keep properties in optimal condition.
Tenant Relations
Professional arrears follow-up and routine correspondence management, maintaining positive landlord-tenant relationships.
Back Office & Admin Tasks
Data Management
Accurate data entry and record updates across all your systems, maintaining database integrity and accessibility.
Scheduling Support
Professional appointment booking and calendar management to optimize your team's productivity and client service.
Document Creation
Expert preparation of contracts, reports, and compliance documentation tailored to Australian real estate requirements.
Marketing Assistance
Portal Management
Professional listing uploads to realestate.com.au and Domain with optimized descriptions.
Social Media
Consistent post preparation and scheduling across your social platforms.
Email Campaigns
Strategic email campaign setup and ongoing support for lead nurturing.
Accounts Support
Invoice Management
Timely invoicing and receipting processes to maintain healthy cash flow and client relationships throughout your business operations.
Payment Processing
Professional payment follow-ups and collections management, ensuring consistent revenue streams without damaging client relationships.
Trust Account Support
Basic trust account reconciliation services to maintain compliance with Australian real estate financial regulations and requirements.
Virtual Reception & Customer Service
24/7 Call Coverage
Professional answering of inbound calls and emails, ensuring no opportunity is missed during business hours or after.
Query Resolution
Expert handling of tenant and landlord questions with knowledgeable responses that maintain your agency's professional reputation.
Appointment Management
Efficient appointment setting and comprehensive message logging to keep your team informed and organized.
Seamless Integration & Security
Trained Professionals
Experienced offshore team members specifically trained in Australian real estate processes and systems.
Full Security
Complete data protection and system security protocols ensuring client confidentiality and compliance.
Complete Visibility
Maintain full oversight and control of all processes while eliminating operational overhead costs.
System Integration
Seamless connection with your existing CRM, property management, and accounting software platforms.
Ready to Streamline Your Operations?
Let Effiwork transform your real estate operations with our comprehensive BPO solutions. Reduce costs, increase efficiency, and focus on what matters most — growing your business and serving your clients.
Contact us today for a tailored consultation and discover how our specialized services can accelerate your agency's success in the competitive Australian real estate market.
Ready to Transform Your Business Operations?
Free Consultation
Discover how Effiwork can streamline your operations and reduce costs. Our experts will assess your needs and create a tailored solution.
Contact Information
Phone: +61(03) 6185 0186
Next Steps
Let Effiwork power your business behind the scenes so you can focus on growth and strategic initiatives that drive revenue.
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