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Mortgage Broker BPO Services
Outsource Your Mortgage Workflow from Start to Settlement — and Beyond
Effiwork provides complete end-to-end back office support for mortgage brokers, covering everything from client onboarding and compliance review to lender coordination, settlement, and post-settlement care. We help you save time, reduce rework, and deliver an exceptional client experience — without increasing your workload.
Complete End-to-End Broker Support Workflow
Our comprehensive workflow covers every stage of the mortgage process, from initial client contact through to settlement and beyond. Each step is designed to reduce your workload while maintaining the highest standards of compliance and client service.
Client Data Collection & Initial Contact
onboarding support
Application Preparation & Compliance
Complete compilation and compliance review
Lender & Client Management
Ongoing communication and status tracking
Settlement Coordination
Final documentation and settlement support
Post Settlement & Ongoing Support
Follow-ups & Record Management
1. Client Data Collection & Initial Contact
Detailed CRM Entry
Comprehensive client data input into your preferred CRM or loan platforms with accuracy checks
Document Verification
Thorough verification of IDs, payslips, bank statements, and all supporting documentation
Initial Communication
Professional assistance with client outreach and comprehensive needs discovery calls
We help brokers save valuable time and improve accuracy during the critical client onboarding stage. Our meticulous approach ensures faster turnaround times, cleaner applications, and significantly less back-and-forth communication with clients.
2. Loan Application Preparation & Compliance
Document Collation
Systematic gathering of fact finds, living expenses documentation, credit reports, and all required supporting materials for complete application packages.
Compliance Review
Comprehensive review of applications for completeness, policy alignment, and regulatory compliance before submission to ensure maximum approval chances.
Platform Lodgement
Professional submission via ApplyOnline, direct lender portals, or other preferred platforms with proper documentation and tracking protocols.
Our preparation process ensures higher success rates and quicker lodgement times by eliminating common application errors and compliance issues before they reach lenders.
3. Lender & Client Management During Approval
Status Tracking
Continuous monitoring and communication with lenders to track application progress
Proactive Updates
Regular communication with clients and brokers on application status and next steps
Query Response
Immediate handling of lender requests for additional documentation or clarification
Momentum Maintenance
Ensuring applications keep moving forward without unnecessary delays
Once loans are submitted, our dedicated team maintains momentum throughout the approval process. This proactive approach reduces delays, improves client experience, and keeps deals moving toward successful completion.
4. Settlement Coordination & Compliance Support
Settlement Coordination
Our staff act as your reliable point of contact to bring deals home successfully.
  • Coordination between clients, banks, conveyancers, and solicitors
  • Booking and confirming settlement appointments
  • Ensuring all documentation is settlement-ready
Compliance Support
We help brokers meet ever-changing industry compliance standards with confidence.
  • NCCP and lender policy alignment
  • Aggregator rule compliance
  • Audit-ready digital documentation
Our comprehensive approach ensures smooth, stress-free settlements while providing peace of mind through rigorous compliance management and regulatory protection.
5. Post-Settlement & Ongoing Client Support
Follow-up Calls
Client satisfaction surveys and feedback collection to strengthen relationships
Record Management
Long-term file organization and maintenance in your preferred systems
Ongoing Queries
Handling post-settlement requests including releases, rate reviews, and document corrections
Our service extends well beyond settlement to help you maintain valuable long-term client relationships. This ongoing support creates stronger client retention, generates opportunities for repeat business, and builds your reputation for exceptional service throughout the entire customer lifecycle.
Why Choose Effiwork for Your Outsourcing Needs
Legal Compliance
Staff are legally employed and tax-compliant in the Philippines. No ABN complications or contractor ambiguity — just professional outsourcing done right.
Data Security
Your data is handled under Australian privacy law standards with comprehensive cybersecurity protections and optional PI/Cyber insurance coverage.
Quality Control
Monthly reporting and built-in quality control processes ensure consistent, reliable service that meets Australian mortgage industry expectations.
Flexible Support
Custom admin tasks, compliance logs, lender communications, and handling of special scenarios outside standard workflows — one partner for all back-office needs.
Ready to Transform Your Business Operations?
Free Consultation
Discover how Effiwork can streamline your operations and reduce costs. Our experts will assess your needs and create a tailored solution.
Contact Information
Phone: +61(03) 6185 0186
Next Steps
Let Effiwork power your business behind the scenes so you can focus on growth and strategic initiatives that drive revenue.
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